OTC triggers right from the customer order until you actually deliver and receive the money.

On the billing side, our responsibility was limited to nonhardware sales

• - Set up JIRA dashboard for requests on billing by sales / account reps with a turnaround of 1day SLA.
• - Dashboard stats were monitored daily to ensure nothing is skipped.
• - Developed a list of all recurring billings to ensure we timely bill even if the sales reps forget to generate a request

On receivables side, entire AR was under our responsibility

• - KPI tracking of the team in terms of aged receivables trend, days invoices outstanding, unbilled days, etc.
• - Did rigorous follow ups with the customer as well as internal account reps. Properly escalated as and when needed.
• - Provided support (invoice copies, chargeability clarifications, banking payment channel supports, etc.)
• - Held weekly calls with the stakeholders and reporting to the management.
• - Identified risky clients for reporting to credit collection agency
• - Helped client set up payment terms, credit limits and monitor payment behavior and trend.
• - Helped the client to set up client screening and developed credit application forms for new clients.
• - Kept an eye on the big picture. For eg impact on foreign collections as a result of political unrest if any.
• - Worked with AMEX on providing additional liquidity to the company (similar to factoring but not factoring)